Independent · Nairobi · Remote Erick Kagai, verified on shopexperts
Store missing from Google

Nobody finds my store on Google.

You search your own shop's name and it is not there.

This page is about your shop as a whole: its name and its pages in Google Search. If your shop shows but your products do not show on Google Shopping, read that page instead. It is a different system. Here, I find out what is hiding your shop, in Google's own words, and what you can do about it.

A 30 minute call first. I tell you on the call whether I can help, before you pay anything.

Erick Kagai
Erick KagaiShopify work since 2018, full time since 2020. Independent since March 2025. About me.

210 written reviews from store owners, posted word for word. 73 of them are on Shopexperts, where I hold the PRO badge.

What a gem Erick has been! Extremely knowledgeable, excellent communication and follow-up. He's done multiple projects for my store and I look forward to continuing to work with him. Highly recommend.

01 · Why it happens

A shop can be open to customers and still invisible to Google.

Google has to find your pages, be allowed to read them, and be allowed to list them. Any one of those can be off without your shop looking broken. These are the causes Google's and Shopify's own help pages name. Don't worry if you do not know the words yet. I check each one for you.

The password page is still on

Shopify's help says that in private mode all of your shop's pages are hidden from visitors and search engines. A shop can look open to you while a password still sits in front of it.

A "hide from Google" tag is on

Google's help names a tag called noindex. When a page carries it, Google says the page won't appear in Google Search results. A theme setting or an app can switch it on, and the page looks no different.

Google is blocked, or has not arrived yet

Google's help says a robots.txt rule can block Google from crawling a page. It also says a page Google has never seen needs a few days to be listed. A brand-new shop can simply be too new.

The web address moved

Google's own guide says to expect temporary changes in ranking during a move. It says it can take a few weeks or more for Google to start showing the new addresses. A new domain is a move.

Each sentence above is Google's or Shopify's, from their help pages, read on the day this page was written. I do not know how often any of them happens. I know how to check each one on your shop.

02 · What it costs you

People hear your name, search it, and find someone else.

Every ad, post and word of mouth ends the same way: someone types your shop's name into Google. If your shop is not there, that visit goes to a marketplace, a reseller or a competitor. You paid for the attention and someone else got the click.

Nothing in your Shopify admin tells you this is happening. Sales look slow, the shop looks fine, and you keep spending to fix the wrong thing.

03 · The first step

I search your shop as a stranger and read what Google says about it.

One check, one fixed price. Here is what I do.

  • I search your shop's name and ten of your products on Google as a stranger, phone and computer. Screenshots of what shows and what does not.
  • I read your shop the way Google does. The password setting. The "hide from Google" tags. The file that tells Google what it may read. The web address history.
  • If you give me access to Google Search Console, I read what Google itself says about your pages.
  • You get a written report within three business days. For every hidden page, the reason in plain words. Then a fix list in order, each with a fixed price. I say which fixes you can do yourself in minutes.

Google decides what it shows. I can put your side right and show you the proof. I cannot make Google list a page. If your shop is showing after all, the report says so, and you stop guessing.

$285 The Google Shopping Check covers all of this. It is one fixed price. If you go ahead with the fix within 30 days, I take the $285 off the fix price. Everything the check covers is on one card, before you pay: the Google Shopping Check page.
04 · Is this you

Built for Shopify stores whose name should be on Google and is not.

This is for you if

  • You search your shop's name on Google and your shop is not on the first page
  • Your shop is new, or you moved to a new web address, and Google shows the old one or nothing
  • You moved to Shopify from another platform and the search traffic did not come with you
  • You want someone to look before you spend on ads to make up for it

Not the right first step if

  • Your shop shows on Google but your products do not show on the Shopping tab. Start with the Google Shopping Check instead
  • Your store is not on Shopify
05 · Related

The other Google pages.

Google says your products are approved. Shoppers see nothing.

The Google Shopping Check: which of your products a shopper can see on Google, which they cannot, and why. The $285 card in full.

Google suspended my store for misrepresentation.

What Google's own policy page says, what only Google can do, and what I check on your side.

Google keeps emailing me about product issues.

Why the list never gets shorter, the three kinds of issue, and the image rule that lands in January 2027.

The longer write-up

Shopify says Google is connected. Shoppers still cannot find your products. The five places the link breaks.

06 · Questions people ask

Before you write.

Is this the same as my products not showing on Google Shopping?
No. This page is about your shop as a whole: its name and its pages in Google Search. Products in Google's product listing, Merchant Center, are a different system. If your products are the problem, start with the Google Shopping Check page.
Can you make Google show my shop?
No. Google decides what it shows. I can find what is hiding your shop on your side. I fix it at a fixed price and show you the proof. Then Google needs time. I check again after the fix and send you both readings.
How long does the check take?
Three business days from the moment I have both the payment and the access.
What if my shop is showing after all?
Then the report says so, with the screenshots and what I checked. You stop guessing. The $285 pays for the check.
Start with a conversation

Tell me what you searched for.

Send me a short note, or pick a time to talk. I read every message myself and reply within one working day.